Terms and Conditions for Landscaping Chessington
These Terms and Conditions set out the basis on which landscaping services are provided under the name Landscaping Chessington. By making a booking, approving a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear understanding of how services are arranged, how payments are handled, what happens if plans change, and how responsibilities are shared between the customer and the service provider. Nothing in these terms affects your statutory rights as a consumer under UK law.
For the purposes of these terms, references to “we,” “us,” and “our” mean the landscaping service provider, and references to “you” or “the customer” mean the individual, business, or organisation receiving the service. These terms apply to all landscaping work, including design, planting, turfing, paving, garden maintenance, fencing, hedge trimming, clearance, waste removal, and related outdoor works, unless a separate written agreement states otherwise. Any variation must be agreed in writing.
A booking is only confirmed once we have accepted the request and issued written confirmation, which may be sent by email, message, or other recorded format. Before confirmation, any quotation, estimate, or discussion is non-binding and may be amended if site conditions, access issues, material requirements, or customer instructions change. We may request photographs, measurements, or a site visit before confirming availability or pricing. The customer must ensure that any information supplied is accurate and complete.
Booking process begins when the customer makes an enquiry and provides details of the work required. We may then provide an estimate, a fixed quotation, or a provisional price depending on the information available. If a site visit is needed, the appointment date will be arranged in advance. Quotes are usually valid for a stated period, and if no period is stated, they should be treated as valid for 14 days unless withdrawn earlier due to changes in labour, materials, or supplier costs.
To secure a booking, we may require written acceptance of the quotation and, in some cases, a deposit or advance payment. The booking date is not guaranteed until any required deposit is received and any conditions in the quotation have been satisfied. The customer is responsible for ensuring access to the property, including gates, driveways, service areas, water supply, and any necessary permissions. If access is restricted or the site is not ready, we may need to rearrange the work and charge additional costs where appropriate.
Where the work involves plants, materials, or specialist equipment, the final price may depend on the agreed specification and actual quantities used. Minor adjustments may be made where they are necessary to complete the work properly, but any significant variation should be agreed before extra charges are incurred. We aim to keep landscaping services transparent and fair, and we will not carry out chargeable additional work without reasonable notice and approval, except where urgent action is needed to protect safety or prevent damage.
Payments must be made in accordance with the payment terms set out in the quotation, invoice, or booking confirmation. Unless otherwise agreed, payment is due within 7 days of invoice date, and we may require part payment in advance for larger projects or for the purchase of materials. Accepted payment methods may include bank transfer, card payment, or other methods stated on the invoice. Cash payments, if accepted, should be made only against a receipt.
If a project is completed in stages, we may issue interim invoices for completed sections, labour already provided, or materials ordered specifically for the job. Failure to pay on time may result in suspension of further work, cancellation of the booking, and recovery of reasonable costs incurred. We reserve the right to charge statutory interest and compensation on late commercial payments where applicable under the Late Payment of Commercial Debts (Interest) Act 1998, and to recover reasonable debt-collection costs.
Any prices quoted are based on the details supplied at the time of quotation and may exclude additional works, hidden defects, underground obstructions, or unforeseen conditions. Landscaping projects often involve variable ground conditions, so where extra work is required due to drainage problems, poor soil, buried debris, unstable surfaces, or unexpected site limitations, the customer will be notified before further charges apply. We may request payment for materials ordered specifically for the customer, even if the booking is later cancelled in accordance with these terms.
Cancellations and rescheduling
Customers may cancel or reschedule a booking by giving notice as soon as reasonably possible. If a cancellation is made after a deposit has been paid, the deposit may be retained in full or in part to cover administration time, diary allocation, supplier commitments, and any non-refundable costs already incurred. If materials have been ordered or bespoke items have been manufactured, the customer may also be liable for those costs. We will always aim to act reasonably and will only retain sums that reflect actual loss or likely loss.
If the customer asks to move the date of work, we will try to accommodate the request, but alternative dates are subject to availability. Repeated postponements may require a new quotation, particularly if prices, labour availability, or site conditions have changed. If we need to cancel or reschedule for reasons beyond our control, including severe weather, illness, equipment failure, supplier delay, or access problems, we will notify the customer promptly and offer a new date where possible. We are not liable for consequential losses arising solely from a necessary rescheduling.
We may cancel a booking with immediate effect if the customer fails to provide access, fails to pay sums due, supplies false information, behaves abusively, or asks us to perform work that would be unsafe or unlawful. In such cases, the customer remains responsible for payment for work already completed, materials supplied, and any reasonable costs incurred. Landscaping Chessington reserves the right to suspend or end a booking where continuing would be impractical, unsafe, or contrary to these terms.
Liability and limitations
We will carry out our services with reasonable skill and care. However, except where expressly agreed in writing, we do not guarantee plant survival, long-term growth, or performance of natural materials, as outcomes may depend on weather, soil conditions, maintenance, watering, and use of the area after completion. Advice provided about plants, surfaces, or maintenance is given in good faith, but the customer remains responsible for ongoing care unless a separate maintenance contract states otherwise.
Our liability for direct loss or damage caused by our negligence is limited to the total price paid or payable for the specific service giving rise to the claim, except where limitation is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under UK law. We are not responsible for loss caused by pre-existing defects, hidden conditions, or inaccurate information supplied by the customer.
Health and safety is important on every project. The customer must keep children, pets, and unauthorised persons away from active work areas. If we identify unsafe conditions, including unstable structures, dangerous materials, buried services, or severe weather risks, we may stop work until the issue is resolved. The customer must disclose the presence of overhead lines, underground cables, drainage systems, septic tanks, irrigation systems, or other hazards that could affect the work. We are not liable for delays or damage caused by undisclosed hazards or third-party interference.
Waste regulations and site clearance are handled in accordance with applicable UK waste laws, including the Environmental Protection Act 1990 and related regulations. Unless stated otherwise, waste generated during the work may include soil, green waste, old turf, branches, hedge cuttings, paving offcuts, timber, plastics, and general garden debris. We will either remove waste ourselves through lawful channels or leave it for the customer to dispose of, depending on the quotation and agreed scope. Waste transfer arrangements may be subject to additional charges.
Where we remove waste, we will use reasonable steps to ensure it is transported, sorted, and disposed of legally. Any waste carrier or disposal fee quoted is based on the expected volume and type of material. If hazardous, contaminated, or non-standard waste is discovered, including asbestos-containing materials, treated timber requiring special handling, or soil contaminated by chemicals, work may be paused and additional charges may apply. The customer must notify us in advance of any known restricted or hazardous waste on site.
The customer confirms that all land, waste, and materials provided for removal are lawfully available for us to handle. We are not responsible for pre-existing waste left by others, unless we expressly agree to remove it. We may refuse to move or dispose of any item that appears unsafe, unlawful to transport, or outside the agreed scope. All waste handling will be carried out in line with duty-of-care obligations and record-keeping requirements where applicable. Landscaping Chessington may also keep records of waste transfer and disposal for compliance purposes.
Customer obligations
The customer must ensure that the site is reasonably prepared for the work. This may include moving vehicles, securing pets, unlocking access points, and removing personal items, fragile objects, and valuables from working areas. If the site is not suitably prepared, we may charge for waiting time or return visits. The customer is also responsible for checking whether permissions, licences, planning consent, leaseholder approvals, or neighbour agreements are needed before work begins. Unless agreed otherwise, obtaining such permissions is the customer’s responsibility.
Any instructions must be given clearly and, where possible, confirmed in writing. Changes requested after work has started may affect price, timing, and materials. If the customer supplies plants, materials, or fixtures, we are not responsible for defects, shortages, or unsuitability unless we have expressly accepted responsibility for them. We may refuse to use materials that are unsafe, damaged, or inconsistent with the agreed specification.
If our team identifies a discrepancy between the agreed scope and the actual site conditions, we may pause the work and seek further instructions. This applies particularly in landscaping projects where levels, drainage, foundations, or ground conditions differ from what was expected. Any instructions from the customer’s representative will be treated as authorised unless we are told otherwise in advance. A sensible, written record helps prevent misunderstanding and supports a smooth service experience.
Guarantees, variations, and unforeseen issues
Unless a written guarantee is provided, all work is supplied on an as-agreed basis and subject to normal natural variation. Landscaping services may involve living materials and outdoor structures that change over time. Seasonal conditions, frost, drought, heavy rain, and ordinary wear and tear can all affect appearance and performance. We do not accept responsibility for failure caused by lack of maintenance, misuse, damage by third parties, or environmental events beyond our control.
We may vary methods or materials where required by availability, safety, or practicality, provided that the agreed overall purpose of the work is not materially altered without the customer’s consent. If a specified material becomes unavailable, we will suggest a suitable alternative of equal or similar quality where possible. The customer should inspect completed work promptly and raise any visible concerns within a reasonable time so that matters can be reviewed and, where appropriate, rectified.
Governing law and jurisdiction are important parts of these terms. These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the services, the quotation, the booking, or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer protections apply otherwise. If any part of these terms is found unenforceable, the remaining provisions will continue in full force.
General provisions
Landscaping Chessington may update these terms from time to time to reflect changes in law, pricing practice, service methods, or business operations. The version in force at the time the booking is confirmed will normally apply to that booking unless a later version is expressly agreed in writing. No waiver of any term will be valid unless it is recorded in writing and signed or otherwise approved by both parties.
These terms form the full agreement between the parties regarding the landscaping service, unless a separate written contract states otherwise. If a conflict arises between these terms and a written quotation or invoice, the more specific written document will usually take priority for that booking, provided it does not conflict with mandatory law. By proceeding with a booking, the customer confirms that they have read, understood, and accepted these service terms for landscaping services.
